Returns and exchanges

Return or exchange requests must be submitted within 7 calendar days from the date of delivery.

Please contact us within this period with your order number, product details, and reason for the request. Products must meet the applicable return conditions outlined in this policy.

This return window does not limit any rights or remedies available under applicable consumer protection laws, including those relating to defective, damaged, or incorrectly delivered products.

To be eligible for a return or exchange, a product should be unused, unwashed, unaltered, and in its original condition. Where applicable, all original tags, labels, accessories, manuals, and packaging must be included.

Please retain the product invoice or order confirmation as proof of purchase.

Products showing signs of use, damage caused after delivery, missing parts, or alterations may not qualify for a return or exchange, except where the issue is covered by applicable consumer protection requirements.

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable law, the following items may not be eligible for return or exchange:

Products made to order, custom-made, or altered to a customer's specifications.

Products that have been used, washed, damaged after delivery, or returned without applicable original tags or accessories.

Personal-use or hygiene-sensitive products where a return restriction is legally permitted and has been clearly disclosed.

Items specifically marked as non-returnable before purchase, where such exclusion is permitted by applicable law.

Please review the product description and any return conditions shown on the product page before placing your order.

To request a return or exchange, contact us within the applicable return period.

Email: info@dhansree.com Phone/WhatsApp: 9887776777

Please provide your order number, product name, reason for the request, and clear photographs or an unboxing video if the product is damaged, defective, or incorrect.

Our team will review your request and share the next steps. Please do not send a product back before receiving return instructions.

We will confirm whether the item should be picked up by an available courier partner or sent back using another agreed arrangement. Pickup availability depends on the delivery PIN code and courier service. If pickup is unavailable, we will explain the return-shipping instructions and any applicable charges before proceeding.

Refunds are processed after the returned product is received and inspected, or after the return is otherwise approved, as applicable.

Prepaid Orders: Approved refunds will generally be issued to the original payment method used for the purchase.

Cash on Delivery (COD) Orders: For approved COD refunds, we may request your bank account details or another suitable refund method. Please share these details only through the official contact channel provided by Dhansree.

Processing Time: We aim to initiate approved refunds within 5–7 business days after the returned product has been received and the refund is approved. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any shipping charges, deductions, or refund exclusions will be communicated clearly and applied only where permitted by applicable law. Refunds for defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection requirements.

Exchanges for a different size, colour, or product may be available depending on product eligibility and stock availability. Please contact us within the applicable return period with your order number and the requested replacement details.

The original product must meet the return conditions described in this policy. An exchange is confirmed only after our team reviews and approves the request.

If the exchange is required because Dhansree supplied an incorrect, defective, or damaged product, we will coordinate an appropriate resolution and handle applicable shipping costs in accordance with the law.

For exchanges requested for a change of size, colour, or preference, any applicable return or reshipping charges will be communicated before the exchange is confirmed.

If the requested replacement is unavailable, we will contact you to discuss the available options, which may include an eligible refund.