Shipping policy

Dhansree delivers to serviceable PIN codes across India, subject to courier availability.

Delivery availability depends on the PIN code provided at checkout. Some locations may be unavailable due to courier restrictions or limited delivery services.

Please provide a complete and accurate delivery address, including your name, mobile number, house or flat number, street, city, state, and PIN code. If your location is not serviceable, we may contact you to discuss available alternatives or cancel the order and process any applicable refund.

Applicable shipping charges are displayed at checkout before you place your order.

Free shipping may be available on eligible orders that meet the minimum order value specified on our website or in an applicable offer. The qualifying order value and any conditions will be communicated with the offer.

Shipping charges and promotional offers may change for future orders. The charges displayed at checkout will apply to your order.

Order Processing and Dispatch

Orders are generally processed and dispatched within 1–3 business days after order confirmation and successful payment, where applicable. Orders placed on Sundays or public holidays may be processed on the next business day.

Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days for many serviceable locations in India. Remote areas or locations with limited courier connectivity may require additional time.

Dispatch time and delivery time are separate. Delivery estimates begin after dispatch and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier disruptions, incorrect address details, or other circumstances beyond our control.

Once your order is dispatched, we will share the available courier name and tracking number through SMS, email, WhatsApp, or another available communication method using the contact details provided with your order.

You can use the tracking number on the courier company's official tracking website to check your shipment status. Tracking updates may take some time to appear after dispatch.

If you have not received your tracking details or your shipment status has not updated for a reasonable period, contact us at info@dhansree.com or call 9887776777 with your order number.

Please ensure that your delivery address and mobile number are accurate and that someone is available to receive the package.

If delivery fails because the recipient is unavailable, the address is incomplete or incorrect, or the package is refused, the courier may attempt redelivery or return the shipment to us according to its procedures.

If an order is returned because of incorrect address details, repeated failed delivery attempts, or refusal to accept delivery, we may contact you to arrange another shipment. Any additional shipping charge will be communicated before the order is resent, where applicable.

If the delivery failure results from an error on our part, we will review the issue and work with you on an appropriate resolution.

If tracking shows that your package was delivered but you have not received it, please contact us promptly so we can investigate with the courier.

Refunds, cancellations, and reshipments will be handled in accordance with our applicable policies and consumer protection requirements. For assistance, email info@dhansree.com or call 9887776777.